You might try a book by Joe Petrick and Diana Furr called *Total Quality
in Managing Human Resources*, St. Lucie Press, 1995, ISBN 1-884015-24-7.
I had the privledge of editing this text and there are many
thought-provoking areas that address the issues you raise.
Frank Voehl (FVoehl@aol.com)
--Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>