Retaining knowledge workers LO12247

Debbie Broome (
Tue, 28 Jan 1997 17:00:43 -0600

Replying to LO12220 --

I have been following this thread on knowledge workers pretty closely. By
coincidence, today I received the latest edition of "Fast Company"
magazine in the mail. As is usually the case, I dropped everything to
read the magazine and proceed through it slowly cover to cover. The whole
issue is devoted to start-up companies, but in the process of discussing
this, deals with what it takes to motivate and retain "knowledge workers."
The most facinating piece is one on a cleaning company in Finland (yes,
"janitors). It is a highly successful company that has doubled it's
revenues in a very short time period. The company treats its employees
who actually perform cleaning duties as knowledge workers. Explains a lot
about thier incredible profits. What a way to develop an organization, if
you apply this concept to all workers, even those who perform what we may
catagorize as menial and repetitive jobs. Highly recommended reading!

Debbie Broome			e-mail:
Assistant City Manager		phone:  972-461-7465
City of Plano Texas		fax:  972-423-9587
P.O. Box 860358
Plano, TX  75086-0358

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