VEDDER WRIGHT
Davis, CA 95616
(530) 753-2372
vedder@TheWorld.com

OBJECTIVE: Help Desk/Technical Support Staff

SUMMARY: 12 years of Macintosh experience, 9 years of Unix, 7 years of multi-platform Internet help desk, technical support and documentation

EXPERIENCE

"THE WORLD," Software Tool and Die, Brookline, MA
Technical Internet Specialist, 1994 - 2000

• Internet Service Help Desk: Assisted PC, Macintosh, and Unix users via phone and email
• Patiently solved a vast range of problems for beginning and advanced users
• Wrote technical documents for customers and staff
• Developed software installer for customers: "World on the Web" -- a suite of Internet applications for Macintosh with instructions

SABRE FOUNDATION, INC, Cambridge MA
Internet Special Consultant, 1993 - 1996 (PT)

• Launched web services for an educational non-profit
• Constructed early FTP and gopher information sites; converted documents
• Recommended, purchased/rented equipment, provided technical assistance, wrote documentation for projects

BOSTON COMPUTER SOCIETY, Boston MA
Computer Science Teacher, 1993 - 1996

• Taught a series of workshops on the Internet and Hands-on Macintosh
• Assisted computer users in homes and businesses as independent consultant

ADULT and COMMUNITY EDUCATION, Brookline MA
Lecturer, 1991 - 1996

• Instructed Beginning Internet, Web Page design and Design Geometry

EDUCATION

UNIVERSITY of MONTREAL, Quebec
Master of Applied Science in Spatial Design Geometry, 1990

HARVARD UNIVERSITY, Cambridge MA

• Special student with Professor Loeb in Geometry of Design as part of the graduate requirements of the University of Montreal, 1987 - 1988

CALIFORNIA COLLEGE of ARTS and CRAFTS, Oakland CA
BFA with distinction, 1982

UNIVERSITY of CALIFORNIA, Davis CA
BA in English, 1966

• Additional concentrations in Chemistry and Mathematics

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LANGUAGE: Fluent French

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INTERESTS: Origami, design geometry, digital photography and hiking. See this link for a fuller list.