Gifts Freely Given LO12695

Colston Sanger (colston@gid.co.uk)
Tue, 25 Feb 1997 08:59:55 +0000 (GMT)

In LO12689 Matthew Holmes writes:
>
> My own experiences of change lead me to believe that TRUST is one of the
> most important elements of organisational development. If there is no
> trust then people adapt very quickly by forming defensive routines ....

My two penn'orth on this.

First penn'orth: Trust, like quality, is an outcome. To me, trust is the
residue, the deposit that gets built (or drawn upon) when
promises/commitments are kept (broken).

Second penn'orth: being trusting (rather than mistrustful) is probably the
most *cost-effective* strategy in a complex, uncertain world in which
*most* people mean you no harm.

Regards,

Colston Sanger

-- 
Email: colston@gid.co.uk   
Tel/Fax: 01428 605113     
 


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