Performance measures and learning LO12181

JC Howell (
Fri, 24 Jan 1997 22:02:32 +0000

Replying to LO12139 --

I want to add to Virginia's comments that a firm understanding of how
various levels of measurement can affect organizational performance is
another area of applying LO principles. If the level of measurement is
focused at a low level (activity indicators rather than high-level
indicators, the degree of change will be more pronounced and extensive.

Another aspect of this is whether directed change is desired. There is a
difference between measuring performance for progress toward a goal or
objective and simply observing performance (activity) from a more
anthropological perspective. Sometimes it is desirable to intervene in a
system to create change. When that persppective is taken, well-designed
performance measures and indicators, properly used, can move performance
in the desired direction.

Virginia's other point is important here, too, though. Once performance
has been affected in a desired direction, what other changes have been
brought about as either direct or indirect consequences of that attention?


Clyde Howell

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