Performance measures and learning LO12132
Wed, 22 Jan 1997 15:15:38 -0500 (EST)

Replying to LO12103 --

Hi Margaret,

Have you tried the Organizational Cultural Inventory (OCI) from Human
Synergistics in Plymouth, Michigan? I have used it extensively in
organizations to measure the symptoms of cultural dysfunctions. The OCI is
well standardized, scaleable (it has counterparts that can be used at
individual and group levels) and normative, that is there are some
cultural profiles which clearly produce better organizational performances
than others.

The problem with OCI (as it is with all measurements) is that it gives you
symptoms, but not root causes, which can often be located far away in the
system. The challenge is to use the OCI responses as input to follow-up
interviews and focus groups which allow root causes to be traced and
identified. Also OCI should only be used with senior management's full
support and commitment to follow through on the analysis: otherwise it can
be an exercise in frustration, raising expectations of change and then
dashing them.

Best wishes,
David Hurst
Speaker, Writer and Consultant on Management
Author of "Crisis & Renewal: Meeting the Challenge of Organizational Change"
(HBS Press, 1995) <A HREF="
tml">McGraw-Hill Ryerson - Crisis & Renewal</A>


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