Cross-training LO12047

John Paul Fullerton (
Fri, 17 Jan 1997 18:30:59 -0800

>From Kent Palmer note of March 1, 1995
Was: Concurrent studies, generalists... LO292

> Real learning organizations should encourage everyone to cross train
> and learn multiple specialities within the organization. Everyone is a
> teacher and a learner within the organization --- which increases until
> everyone engages in the dialectic where both teachers and learners
> become the TAUGHT and new information appears from nowhere. This is the
> goal.

At work (in a university library with over 200 full-time employees), I am
involved in developing a request for Cross Training.

Here is a list of comments gained from the WWW about the benefits of cross

- new and different experiences
- "On-the-job and cross-training are the most common ways that people
learn new skills and update old ones"
- cross training is useful for meeting time-related (calendar-related or
seasonal) needs
- creates links between different work functions
- quick duty or symposia possible as well as involved training
- increases employee flexibility
- training may be accompanied with information packets
- investment in employees
- may help with needs created during and after reorganization
- "Cross-training is needed to understand the programs of other
- helps maintain consistent quality service

If anyone has additional comments, please let me know.

Additional information is welcomed.

Have a nice day
John Paul Fullerton
home -

Additional Note about Searching - I found the earlier Learning
Organization list note using Infoseek. Infoseek may be the most thorough
search option for the online "Learning Org" files. Searching for the
phrase "learning org" finds over 7000 items. Online help is available.
( request was +"learning org" +"cross train*")

[Host's note: for reasons I don not understand, the web search engines do
not do a good job of indexing our site. There are now 13,000 msgs on the
LO archive web site. ... Rick]


John Paul Fullerton <>

Learning-org -- An Internet Dialog on Learning Organizations For info: <> -or- <>