TQM vs LO LO11867

Mon, 13 Jan 1997 11:08:58 -0500 (EST)

Replying to LO11818 --

I really like Barry's idea of the theater and backstage area. Think it is
the sameness of organizational problems in so many arenas that make Scott
Adam's Dilbert cartoons so telling. I have a number of friends, clients,
and have met many others who all swear that Scott Adams must have worked
at their company - no matter what his official bio says.

I recently did a lot of research on flexible work practices - telework,
etc. Many large US companies had programs yet few had much participation.
Turns out that those which are well-recognized and do have more than a few
participants are those where somewhere along the way there came a champion
to push and prod and force the policy into a real option and an acceptable
one. This seems to me to be a common story in organizations. Sometimes
we move to new ideas because they are 'management by magazine article'
(fads) or because we 'have to' (ISO standards) but progress comes where
there is intense interest and effort over time that spreads the message
and the value-added aspects enough that some mass is achieved. Doubt many
organizations really just go straight ahead "making progress" since few
humans do.

And now back to the reality of the mess backstage,

patria frame
Strategies for Human Resources StratHR4PF@aol.com



Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>