TQM vs LO LO11808

Sat, 11 Jan 1997 03:06:44 -0500 (EST)

Replying to LO11798 --

Jeff Marchek writes,

>> Let me use a biblical analogy. I see ISO 9000 as the "Law of Moses" in
>> today' quality efforts. A set of strict guidelines put in place for an
>> organization that could not understand or were not yet ready for the
>> "Higher Law". IMHO, a company that has become a true Learning
>> Organization, is the living "Higher Law".

It is possible that advanced TQM efforts may introduce an organization to
the "higher law," but I think that is beyond ISO 9000. And besides I
really dislike the title "Total Quality Management." It suggests that it
is all encompassing and requires a lot of management.

The words "Learning Organization," on the other hand have no explicit
endorsement of any type of management. In fact, the words suggests that
everyone is part of the effort. This may be nothing more than a play on
words, but I think it is an important one.


Benjamin B. Compton bbcompton@aol.com

Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>