Years of trying to inculcate the skill of bringing about
organisational change in senior managers, which it what it is, has lead me
to a very simple view about where you start with them. It is training them
,with the use of role plays and tutors, in how to ask open and probing
questions, and training them out of the use of leading questions! Of
course they usually resist this because they do not usually admit to the
need, so they go on being ineffective leaders of change, despite all the
high level concepts about the management of change that you may choose to
teach them! For all our research here at Bradford has clearly demonstrated
that unless and until a manager can use information gathering questions
skilfully and then listen to the answers they will never be an effective
leader of people. So to answer your request, this is where you should
start!
Gerry Randell, Professor of Organisational Behaviour
University of Bradford Management Centre, Yorkshire, UK
--GA RANDELL <G.A.Randell@Bradford.ac.uk>
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>