TQM encompassed by LO LO11030

John Farago (jfarago@cix.compulink.co.uk)
Sun, 17 Nov 96 15:23 GMT0

Replying to LO10982 -- was: Intro -- Kathryn De Lima-Turner

TQM and LO

Katheryn writes:

>I feel that TQM as a named strategy will (thankfully) ride off into
>the setting sun as its best tenets become encompassed by the LO
>philosophy.

Dedication to continuous quality improvement linked with customer focus,
which characterises 'TQM', needs to be underpinned by learning, but LO
does not make TQM obsolete. Similarly BPR, much misused and derided, is
not wrong when underpinned by learning culture, structures and systems.
The main obstacles to continuous or radical improvement and change through
learning are the mindsets and measures which prevent individuals and teams
from diverting time and/or money from yesterday and today's objectives,
targets and measures of success to thoughts and actions focused on
creating a successful future.

I realise that we have been around this loop before here on the list
(Deming, etc.), but I would mourn TQM being consigned to history without a
whimper.

-- 

John Farago <jfarago@cix.compulink.co.uk>

Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>