I am a police superintendent with the Royal Hong Kong Police and work in
our Service Quality Wing. We are about two years into introducing into our
service various TQM principles of a client based culture and are about to
launch our first (at least first well defined) vision, mission and
statement of common values. I am neither a management professional nor
academic but have had exposure in this kind of area through various
seminars, in-service course and work with consultants.
With this kind of culture change and of course the reversion of
sovereignity over Hong Kong to China next year, we are very concerned with
change management although, as I understand is common in most
organisations, not all people at the top or even in the middle echelons
fully embrace these ideas.
I recently attended a course in Malaysia, at which a number of speakers
introduced the concepts of change management, learning organisations and
paradigm shifts, amongst others. I found these concepts very attractive
and also that I could identify the value of these to my own organisation.
I vowed to learn more about them myself with the hope of introducing them
to my organisation, hence my appearance in this group as a starting point.
I've been lurking for a couple of weeks so far and although I still feel
far from confident to contribute at this stage, I have found a number of
threads fascinating. I hope that in future I may be able to make a
worthwhile contribution to the group.
Now for the request. While in Malaysia I heard of a series of videos (and
possibly a book?) by Joel Arthur Baker on the subject of challenging and
shifting paradigms. I've tried to locate these through local sources
without success, due I suppose to the fact that I don't have a clue about
either the titles or the publisher. Can anybody out there help with either
a lead to a possible source or at least provide the titles.
Many thanks in advance and, as we say in Hong Kong, joi gin (literally
"see again"!)
--Ken Davey <kdavey@netvigator.com>
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>