Insecurity => creativity LO10838

Dr. Scott J. Simmerman (74170.1061@compuserve.com)
02 Nov 96 10:27:33 EST

Replying to LO10821 --

Gary asked:

> If anyone can describe Kubla-Ross's stages, it might be of value to
> others on the list (and a refresher for me).

I cannot remember the exact model. But my friend Ken Junkins years ago
reframed it into a business-related model he called: Disconfirming
Information, How we treat information that differs from what we want:


Stage   -       Reaction
--------        ------------
Disbelief -     Can't be true.  Can't have occurred.  You're wrong

Anger -         How could they do this to me.

Reaction -      Okay.  Then I'll just do this (stupid response) ...
                which is NOT an appropriate reaction 

Depression -    Oh shit.  (negative feelings)

Resolution -    Guess we'll have to work through this.

Her model is very much similar, probably many of the same terms, but we were
applying it to change-related or "coaching / confrontational" situation
training. Been too many years, but hope this helps

For the Fun of It!

-- 

Scott Simmerman Performance Management Company, 3 Old Oak Drive, Taylors SC USA 29687-6624 74170.1061@compuserve.com

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