Several years ago, Telstra (then Telecom), the telecommunications giant in
Australia, commissioned a novel - 'The Prelude' by Stephen Bright. The
purpose of the novel was to introduce the concepts and use of Quality
Management and quality tools.
As an outsider to the organisation I don't know how this was received in
the organisation, but I know that I appreciated the insights and the
learnings that I got from the book.
Regards,
Pamela
--Pamela McGillivray <pmcg@acslink.aone.net.au>
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>