Organizing for customer focus LO10545

Pat Kenner (pat-kenner@uiowa.edu)
Thu, 17 Oct 1996 14:52:14 -0500

Replying to LO10467 --

Peter,

The area that we are re-organizaing around customer focus inlcudes our old
physical plant, architectural services, facilities planning, and palnning
ufncitons. Thats why i called it our infrastructure. Becasue of the
merger/reorg of these different departments, we are trying to figure out
how to get them to all work together. But first we need to convince them
that they are indeed part of one new whole. Becasue of the supposed
differences in their previous functions, they are still in a naysaying
stage of the new operation. As Blanchard says, they're like dogs sniffing
around each other. This management group hasn't gotten beyond the forming
stage yet.....

Pat

Pat Kenner, Quality Consultant
The University of Iowa
Finance and University Services
105 Jessup Hall
Iowa City, IA 52242
\\\\\\\\\\\\\\\\\\\\\\\
319-335-0505 voice
319-353-2069 fax
pat-kenner@uiowa.edu

-- 

pat-kenner@uiowa.edu (Pat Kenner)

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