There have been a number of comments about poorly functioning systems being the
result of bad intentions or misplaced intentions of individuals. Most of my
experience -- more than 70% -- with dysfunctional systems was with systems that
at one time worked fine and did exactly what they were supposed to do, until the
environment changed. Is this other peoples' experience, or is this unusual?
What I am saying is that in general, people made a system do something, and at
the time they made that system, it was doing a GOOD thing. This would have been
the general response of people questioned about the system at the time it was
created. Then, some time later, the environmen changed, and as a direct
consequence, the system became either mildly or radically dysfunctional.
--Rol Fessenden LL Bean, Inc. 76234.3636@compuserve.com
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>