"jpomo@gate.net" <jpomo@gate.net> raises an example in which culture
is changed in 2 to 3 years:
>.. The major part of the change
>required 2-3 years in a unionized organization of 1000 people. It
>moved from poor to high quality work, from mistreatment to
>considerable respect and TLC for customers, from dishonesty and
>hiding problems to honesty and reporting problems, from distrust to
>trust of management, from lack of commitment to positive commitment
>and many other changes...
Joan is this the exception that proves the rule? I have seen major
shifts in behaviour and have even caused some to happen. I have
never seen a fundamental culture shift that did not take 5 years.
The first 2 years were the erosion in performance that lead to the
need to change, then 2 years of heavy slogging to turn things around,
then a year to monitor and ensure that backsliding did not take place
once the "crisis" was in hand...
A total of five years when viewed from a systems perspective. I consider
this to be a long time. Anything less would be a fluke IMHO. The issue
of backsliding is very real once the crisis is in hand...Keith
--Keith Cowan <72212.51@CompuServe.COM>
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>