Driving Fear out of the Workplace is a great book, especially helpful to
show managers the value of messengers and what value they can bring to an
organization. See Chapter 11 in particular. A nice way to get into
systems thinking.
--Bill Hendry | work e-mail: sfidba@thpl.lib.fl.us Organizational Development Consultant and Trainer Hillsborough County, FL (813) 276-2727, fax (813) 276-2197
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>