Intro -- Julian Macnamara LO8994

J Macnamara (100317.2417@CompuServe.COM)
09 Aug 96 08:19:45 EDT

I'm a UK-based consultant who has worked with, mainly, multinationals in
the UK, Europe (Western and Central), Pacific Rim (including Japan and the
PRC), Middle East and USA to develop and implement the strategies,
processes and working practices that are required to support multi-level
marketing within complex market systems. The overall goal is to deliver
improved economic and customer value simultaneously by enhancing
processes, eliminating costs that do not add value and developing people,
thus contributing to a virtuous circle of growth. Increasingly this
transcends the value chain and requires the advanced use of IT to create
competitive advantages or maintain competitive parity externally, and
facilitate knowledge management and collaborative working internally.

LO issues related to the above that I'm curious about include:

- What are the major constraints that stop organisations realising
their full potential? (Whilst an organisation may be successful according
to the common metrics, it may still not be realising its full potential.)

- Covey (Seven Habits ...... page 19) draws a distinction between the
character ethic and the personality ethic, is there an organisational
equivalent? If there is, is there too much focus on the personality ethic
in many of the more popular management books?

- Do LOs make more effective use of the informal organisation than
other organisations?

- How do LOs manage feedback (both positive and negative)?

- How active are LOs in their use of Internet and Intranet
technologies?

Some background to points 3 & 4 is contained on the change management page
of our web site.

Julian Macnamara 100317.2417@compuserve.com
Glandore Associates <http://ourworld.compuserve.com/homepages/glandore>

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J Macnamara <100317.2417@CompuServe.COM>

Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>