Judith sent the following story
>"entrenched transactors" - people who refuse to bank by atm or computer
>and waste the bank's money/time by using tellers. (a friend of mine works
>for a consulting firm who was hired by a bank to come up with strategies
>to get these pains in the asses to get with the program.
So why do banks charge for ATM use but not for use of tellers? I know some
are starting to charge for use of tellers but at least in this part of the
country that is not being accepted by the customer.
I think the consultant may have missed what the true motivation or problem
was and thereby making the lobby uncomfortable does not work. May be
system thinking would have helped.
----
Rose Wentz
The Casey Family Program
rwentz@casey.org
--"ChRoseW" <rwentz@casey.org>
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>