Paula says that communication depeds on the listener, not the sender.
"The issue of communication depending on the listener not the sender is
real. Recent research says that nearly 2/3 of employees don't believe
management about a host of items. If I don't believe what you say, it
really doesn't matter much what you say, how you say it, why you say it's
important etc. I believe that the answer lies in an even more complex
== End Quote ==
Trust is part of it, but vision-in-action is a key part as well. If
management says one thing, but does another, then of course, the listener
is not going to believe them. That is why communication is so dependent
on both the sender and the receiver.
If the sender sends information that time after time proves unreliable,
then why believe it? On the other hand, sending can be perfect, but if
the listener is so full of disbelief that they cannot accept it, then the
communication will still fail.
Rol Fessenden LL Bean, Inc. firstname.lastname@example.org
Learning-org -- An Internet Dialog on Learning Organizations For info: <email@example.com> -or- <http://world.std.com/~lo/>