> From: Jeffrey Petkevicius <Coach-P@on-ramp.ior.com>
> If you were attending a four hour workshop on the subject of empowerment
> and empowering workers in all levels of an organization, What would make
> the workshop valuable to you? What would you want covered and how would
> you like it presented, small groups, individual exercises etc.?
In the early days of TQM in the States, we talked about empowerment as
giving everyone the tools and knowledge to do the job right. The key to
quality was seen to be the planning function. I still see it that way.
Although I realize the tremendous impact of cultural issues outside of
tools and metrics, it still appears to me that the design of metrics for
performance (core competency metrics, performance change metrics, customer
satisfaction metrics, etc.) and an information infrastructure based on the
physical flow of information in the organization will do more to empower
teams and individuals than any other effort.
email@example.com John Zavacki The Wolff Group 900 James Avenue Scranton, PA 18510 Phone: 717-346-1218 Fax: 717-346-1388
Learning-org -- An Internet Dialog on Learning Organizations For info: <firstname.lastname@example.org> -or- <http://world.std.com/~lo/>