> and stuff by Deming's assistant/biographer (can't recall her name, might
> begin with a W), are inspirational as well as thought provoking.
Mary Walton is her name.
The two books I could locate most quickly (I haven't had time to
check Books in print) are:
The Deming management method. New York : Perigee, 1986.
Deming management at work. New York : Perigee, 1991. (or London :
Mercury, 1990)
-- Annette Huang Manukau Institute of Technology Library (huanga@manukau.ac.nz) PO Box 97 147 Manukau City, New ZealandLearning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>