If an organization has to deliver "added value" to its clients, I think
it is important to know how and where the value is added. Surely, in each
step of the process you add value, but don't you think that some steps are
more critical for success than others ? And that, for a lot of reasons,
some budget constraints don't take them in the right consideration ?
So, I would like to begin a "value chain analysis", compare the results
with costs and investments allocated to each step of the process and
correctly "re-balance" the chain.
Do you think it's a good idea ? Could you let me know where (book,
magazines, www sites...) I can take some suggestions ?