Joan says,
My experience [re process versus outcome] is that the most effective path is to
generate
commitment to excellence, to achieving the highest standards of all
values. Everyone can commit to high standards. Commitment to outcomes
may at some time violate values, especially the "caring" ones of
compassion, humility, charity and such. Commitment to process can be
even worse IMHO. Values are known by us all and are the core of our
lives as humans, how we decide everything. Although we can disagree
on the needed standard, "better" is a hard to reject concept.
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I really agree with Joan on this. I think I have been blind to the need for
values because where I work they are automatically built into the outcomes we
strive for. It is interesting to me that what is so integral to the environment
becomes "invisible" in a sense.
--Rol Fessenden LL Bean, Inc. 76234.3636@compuserve.com
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>