I heartily concur with Bill Hendry's suggestion about the importance of
delving down to the 4th and 5th level of "why" in root cause analysis.
The Ishikawa, or Fishbone Diagram is a superb, fun, graphic tool to employ
toward achieving success in root cause analysis.
Best regards,
-- Barry Mallis bmallis@markem.com
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>