Bill Hobler in replying to my comments
>>So my overall conclusion is that there is no best design, but that a
>>systems perspective is a good one to start with.
was concerned about over systematisation..
>I agree as long as the systems allow for growing people and their ability
>to work collaboratively toward mutually agreed goals. Industry news seems
>re pleat with 'work flow' implemented by 'xyz' software. This is placing
>service and administrative people into the same work climate as the
>assembly line. It can and has been grossly missused.
I totally agree Bill. When I use the word system, I usually mean a
complete socio-technical system integrating HOF (human and org factors),
business (strategy, work etc.) and information. It was a dissapointment to
see products like Lotus Notes, that I though had great potential for being
used in one of important subsystems of an LO, namely the intelligence
gathering and interpretation subsystem, being mostly highjacked inot
production line workflow- it is just another example of turing our offices
into paperwork factories.
One of the most product groups I worked in was where we worked in all
these dimensions, helped by IT people, business and marketing poeple like
myself and some HR specialist and facilitators.
David J. Skyrme
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David J. Skyrme Tel/Fax: +44 1635 551434
David Skyrme Associates Limited Newbury, Berks, England
a member of the ENTOVATION Network
Spring Newsletter - Knowledge Management, Web Guidelines etc.
at http://www.hiway.co.uk/skyrme/index.htm
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--david@pop3.hiway.co.uk (David J. Skyrme)
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>