Carol wrote:
>Benchmarking is a waste of time if you are doing what is right at the
>right time.
> Let's assume I am in a fast food business. For me to turn a return
> on investment I need to have a particular net profit.
> I do not need to benchmark one or 100 other fast food outlets to
> know what I need to do.
>My store can achieve the net profit through simplicity, intensity,
> accountability, tenacity, and a positive attitude. In shorter words.
> Do what is right at the right time.
I agree with what you have said; however, I think there is a big
difference between a fast food joint and a large, international
corporation that employees thousands of people.
Your solution is correct in its context -- a small business with a few
employees. I just don't see how your solution applies to large
organizations? Can you help me understand?
--Benjamin B. Compton ("Ben") | email: bcompton@novell.com Novell GroupWare Technical Engineer | fax: (801) 222-6991
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>