Thanks for those thoughts John.... my response so far has been to
avoid calling it TQM... unless I thought it would help people to
understand what I meant... and then found it was sometimes
interpreted as a fad... so I guess the old fella was right to be
worried about it's use...it seems to me that whatever way we look
at this it can never be a 'simple' answer but a whole set of new
ways of thinking and being which will take time and energy to
master.... I just hope there are enough people out there who care
about people and organisations (and not just their own self
interest) to stick with it....
-- Julie Beedon VISTA Consulting - for a better future julie@vistabee.win-uk.net -Info: learning-org-approval@world.std.com or <http://world.std.com/~lo/>