"I have found that employees and managers have responded very favorably to
the development of a matrix defining progressive levels of competencies
(skills, knowledge and behaviors) needed by the organization.
The definitions are written as objectively as is feasible in terms of
observable, demonstrated behaviors."
Yes, this sounds reasonable to me, too. We have found at this company
that for now such a matrix assists in our performance appraisals.
-- Barry Mallis email@example.com