>A friend of mine, who does (superlative) one-on-one communication
>coaching, is interested in learning more about Argyris' concept of
>"undiscussables" in organizations. Can anyone point me (her) to a good
Here is one suggestion to get started:
Chris Argyris, "Good Communication that Blocks Learning," Harvard Business
Review, July-August 1994, pp. 77-85.
Basic premise: courtesy and protocol can block people from being honest
with each other and sharing the information and insights needed to
progress and learn.
-- John Woods email@example.com