In your superb and balanced message you wrote (inter alia):
> Forty years ago
> the Steinway Piano company made their craftsman write all of
> their processes down in a book because they didn't want to
> lose it to death or a competitor. The pianos have never
> been the same since.
The identification, nurture, preservation and selected transfer of
selected know-how and show-how is of intense interest to me.
Could you provide a documentary reference regarding the Steinway
Piano story. This is the first I have heard of this.
-- Many thanks. David W Blake Tel: +27-11-800-3956 Chief Engineer Fax: +27-11-800-4807 Technology Strategy Division ESKOM P O Box 1091 JOHANNESBURG 2000 South Africa