> It may be trivial and discussed a number of times on the list, but ...
> Does any of you have some good empirical examples and literary references
> of the use of information technology (IT) to support problem
> identification, -solving, and storytelling in organisations. If, maybe you
> would be kind to send me your references - and perhaps not to the whole
> list but directly to me: elkjaer@cbs.dk to avoid to much trash and
> repeated discussions.
Roger Schank has spent the last 20 years in the AI field trying to produce
systems that understand stories. He has written many books on the subject
in terms of scripts (1977), and cases. The last book of his I read was
titled "Tell me a Story" (I think).
In AI, clssification systems have been used for problem-identification on
the assumption that you can pre-specify what the problem is.
It can be argued that all AI and 99% of computer science (with the
possible exclusion of _some_ CSCW) is devoted to problem-solving.
Adventure games have used a much simpler structure for "story-telling".
Jorn Barger is a good person to talk to here (although he doesn't like
Roger Schank very much and has a very different view of AI to the
established research community) http://www.mcs.net/~jorn/home.html
Then there are systems like IBIS, GroupSystems etc which provide support
to groups of people identifying and solving problems (often requiring the
support of a good facilitator).
I'm really interested in systems that support the problem identification
process - if you know of any, please let me know.
-- John O'Neill DSTO C3 Research Centre, Australia email: jao@itd.dsto.gov.au