Michael writes...
>The "memory" is being created but not accessed. Why not? At least
>partially because there is no system that integrates the information
>and makes it available in the temporality that is required.
Ah yes.
Not only is creating the history "work", but accessing the history is
"work". If the perceived value of the information in the history is less
the the percieved amount of "work" required to access it... well it just
won't get done.
So there are two points of focus
a) improving the value of the information in the history
b) reducing the work of accessing it
The difficulty with improving the value of the information in the history
is that it requires people with a history to use as a basis for "guessing"
what information will be useful in the future. Alas, today, there are far
fewer people around in corporations with that history.
So I guess we'd better work on capturing "everything" (or at least what
ever is economically viable to capture) and improving techniques of
access, such that they are minimally "work" intensive.
(Of course, I'd love to have someone show me that it is possible
to improve the value of the information in the history... :-)
-- kcbyK.C. Burgess Yakemovic Group Performance Systems, Inc. kcby@gpsi.com http://www.gpsi.com
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