Rachel Silber recommended an excellent book titled: Analyzing Performance
Problems, or You Really Oughta Wanna. This a the classic by Robert Mager
and Peter Pipe.
The original publisher of the book was Pitman Learning, Inc.
But, an excellent source of recources for Training, Adult Learning, and
Management publications is MasterCo Press. Their phone number is 800-666-
4MCO [800-666-4626]. The toll free number is good for the US and Canada.
You can order the Mager book through them.
-- NS Nopper email@example.com