I have an extensive background in quality management, process
re-engineering, and industrial/management and use all of them, along with
LO tools, in my toolkit. I look forward to learning more through the
dialog on this list, especially since I see (read?) some old friends are
here as well.
-- Bob Luttman Principal Consultant Robert Luttman & Associates 50 Keith Street West Roxbury, MA 02132 Phone/Fax: 617.327.6253 email: firstname.lastname@example.org Web: www.tic.net/users/rluttman/RLA.html