Fred, thank you for the neat time perspective you gave us on process
changes. It's neat to see how you brought in past, present, and future
"As you might guess, the time perspectives are very different: repair
focuses on the past, on what went wrong and how to put things back the way
they were; refine focuses on existing systems and arrangements and on
modifying them to make current performance better; Solution Engineering
focuses on some future state or set of results and the kinds of conditions
that would have to exist in order to produce them. The rest is
I've been conducting a Solution Engineering training course here at ETS
for the past three years and I can tell you that it is darned difficult to
get people to let go of the concept of cause."
You can let the people hold on to their concept of cause if you do a
reframe. You say "Solution Engineering focuses on some future state or set
of results and the kinds of conditions that would have to exist in order
to produce them."
In other words the conditions that would have to exist are the cause of
the results. They can have their cause while you have your conditions.
-- Willard E. Jule email@example.com