Barry Mallis wrote:
>TQM is an evolving system of practices, tools and training methods for
>managing organizations to provide customer satisfaction in a rapidly
>changing world.
>Thinking plays a pivotal role. Good implementation of TQ practices and
>methods is informed by, and also informs, positive thinking. Concept
>#005#Engineering, for example, is supported by careful considerations of
>customer input. Tools such as the Image KJ are based upon semantic
>considerations, language processing, consensus, etc. Thinking skills are
>crucial; effective facilitators will actively, explicitly promote thinking
>skills before, during and in the debrief after team work.
Frankly, I think that is one of the best-written, most succinct and, at
the same time, meaningful, descriptions of TQM I've ever read. Thank you,
Barry Mallis.
-- Fred Nickols nickols@aol.com