>For example, one of the largest problems in the software development
>process is documenting the analysis and design knowledge used by
>developers so that other people can maintain the software.
John, I'll try to answer your questions in more detail when I've got
more time to think & post.
In the meantime, for specific information regarding the use of the
Issue-Based Information System (IBIS) methodology to support
the development and update of a 'corporate memory' for (and by)
software developers, I recommend that you check the work done
by Jeff Conklin while at MCC (late '80's and early 90's)
There are several publically available papers on the subject... the
one I can put my hand on (you'll see why in a minute :-) is
Report on a Development Project Use of an Issue Based Information
System, CSCW '90 Conference Proceedings, pp 105-118. KC Burgess
Yakemovic and E. Jeffery Conklin, October 1990
I think this work addresses the issues you raise in your message.
K.C. Burgess Yakemovic Group Performance Systems, Inc. firstname.lastname@example.org www.gpsi.com
"Helping people with people, through technology.... because the "soft stuff" is the _hard_ stuff!" (tm)
4776 Village North Court phone & fax 770-395-0282 Atlanta GA 30338 USA