In a message dated 95-10-09 13:07:39 EDT, Michael McMaster writes:
> You have to be hard because
>that's the way they understand the world. You might call it an issue
>of rapport rather than anything else. Being "hard" doesn't *mean*
>anything, it's just a part of what it takes. Being "soft" and loving
>them is the larger context in which being "hard" needs to occur.
That is quite wonderful! And in my experience, it is right on target.
Thanks for naming something that never quite made sense to me while I was
doing it. I knew it worked, but I was doing it in the name of rapport
building and such. Sometimes I worried that I wasn't being "true" to my
bigger goals, but now I see that it makes sense. Again, I thank you for
This list has been inspiring for me. What a gift, to have the benefit of
-- Royleen White, RWA email@example.com