We have top management support for the concepts of total quality
management, 80% of decisions made below the bureau level, cross- program
integration and team decision making. The department has approved the
physical reorganization of employees into cross program teams with a
majority of the staff placed across the state "in the field". How do we
get ourselves to a new mindset so we will function differently and not
just have a new title and our desk in a new spot?
IF you could read only 2 or 3 articles on 1)how to do daily work,2)team
skills, 3) learning vs.training, what would they be?
Can you give me names, addresses, contact persons for organizations who
have already done this?
Can you send models for this setup? What does the system look like?
Major benefits including some politically correct gems that will help us
Much of the current literature has a manufacturing focus. Our team is
having some difficulty transferring the principles. Do you have some
suggestions to help us adapt these principles to a government agency with
an environmental and resource management focus.
-- SULLIP@dnr.state.wi.us (Pat Sullivan 6-5742)