An active learning approach to the concepts & methods of the whole systems
approach to quality management.
Workshop goals:
Learn basic principles of systems theory and total quality and how they
relate to quality improvement.
Learn how to identify customers key requirements.
Learn to define a work process.
Experience the challenge of forming and participating on a real process
action team.
To register or for more info:
For the Reno workshop call Lisa at (702)829-9000
Center for Business & Industry
Truckee Meadows Community College
Reno, Nevada
-- For general information call Pete Griffin at (510)373-6955 pmgriffin@aol.com