Rachel:
My corporation is actively promoting the 7-Step Problem Solving Method as
designed by the founders of the Center For Quality Management in
Cambridge, Massachusetts. This process is well documented in a number of
books, including "A New American TQM: Four Practical Revolutions in
Management" by Shiba, Graham and Walden. Productivity Press. 1993. ISBN
1-56327-032-3.
-- Barry Mallis bmallis@markem.com