>can anybody give me some good references in the
>literature on this topic? Thank you very much in advance,
> Ralf Strauss
There are three books I've seen reviewed recently:
The Change Agents' Handbook: A Survival Guide for Quality Improvement
Champions by David W. Hutton, ASQC Quality Press
Better Change: Best Practices for Transforming Your Organization by the
Price Waterhouse Change Integration Team, IRWIN Professional Publishing
Changing the Way We Change: Gaining Control of Major Operational Change by
Jeanenne LaMarsh, Addison Wesley Publishing Company
They can all be ordered online from Book Stacks Unlimited. You can telnet
to Book Stacks -- the address is books.com.
I hope this is helpful.
-- Jay Spitulnik spitulni@yankee.com or spitulnikj@delphi.com