Re: Sales Training Strategy LO1892

Peter Marks (marks@halcyon.com)
Fri, 30 Jun 1995 08:59:51 -0700 (PDT)

Replying to LO1861 --

David Markham writes:

> It seems to me that quality and outcome have something to do with the
> cooperation, if not assent and initiative, of the raw material in people
> processing organizations
> ...
> In learning organizations this adds an interesting element to our more
> mechanistic models in that the raw material being transformed by the
> "manufacturing processes" has free will and can sabotage vs. enhance the
> process.

Right on! Recalling the saying "no model is true, but some are useful",
models of individual and small group human behavior are all subject to such
"sabotage". Such models are principally useful to precisely those people
who not only believe things would be better *if* the world worked more like
the model, but are willing to take the next step and act as if it were so.

The history of communes and other utopian communities exhibits this effect
in a fairly pristine form, and also demonstrates the difficulty of keeping
such a model and a changing population compatible over long periods of
time.

P-)

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