Re: BPR failures LO1847

Karl B Lloyd (lloyd+@pitt.edu)
Wed, 28 Jun 1995 22:58:11 -0400 (EDT)

Does anyone on the list have suggestions about where I might find case
studies on business process reengineering failures at major (fortune 500)
corporations. I am looking at BPR and TQM and how they have relate (from
the start and as they have evolved) to the ideas put forth in Senge's "The
Fifth Discipline." Amoco, Citibank, and American Express are supposed to
have had highly noted BPR failures in the early 90's, but I cannot find
any case studies or other detailed information on these or any other large
corporations having failures with BPR. Also, are there "classic" cases of
TQM failures (recent - 90's) at certain large corporations. Thank -you in
advance for any leads. If desired, I will post the information I get to
the list. Reply to: lloyd@vms.cis.pitt.edu

Thank you - 

--
Karl Lloyd MIS Doctoral Program, KGSB, Univ. Of Pittsburgh 
Phone: 412-856-8571
lloyd@vms.cis.pitt.edu