Margie:
Peter Scholtes et al.'s The Team Handbook (Joiner, 1988) lists ten common
group problems and what to do about them.
The Viability Group, Inc., in 1990, released Team Leaders and
Facilitator's Bootcamp information which contains prescriptions for
passive and active disruptions of various kinds. I commend these to you
as additional resources.
-- Barry Mallis Total Quality Resource Manager MARKEM Corporation Keene, NH 03431 bmallis@markem.com