Your group's experience with creating a program for others to use suggests
the need bring in the relatively uninitiated at several points in the
creative cycle. Often we "experts" who are so close to and so
knowledgeable about the task fail to jump into the fishbowl to swim with
the "users". Instead we gaze from the outside, our perceptions distorted
by glass and water media.
Barry Mallis
Total Quality Resource Manager
MARKEM Corp.
Keene, NH
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"Barry Mallis" <barry_mallis@powershare.markem.com>