Wow. What a powerful idea. This starting point takes personal
responsibility and gives respect to the individual. I saw it as an
example of starting with the assumption that every person is doing the
best they can given their experience and the context in which they are
operating. Working from this assumption, we seek more info on the other
person's perspective and needs, and work with them collaboratively instead
of from a position of hierarchy or authority.
The idea of resistance to change is a given in organizational development
circles, and there are endless discussions about how to overcome it.
Lately, whenever I find myself thinking of something as a given, I ask
myself the opposite question, just to keep from always falling prey to
conventional wisdom.
There is no such thing as resistance to change... something to think
about...
Diane Weston
DMWeston@AOL.COM