For other readers of the LO list Joe Sensenbrenner has written at
least 1 Harvard Business Review Article in which he details bringing
quality to the City of Madison. Titled "Quality Comes to City Hall"
it's a worthwhile read for overcoming the inertia of organizations.
March/April 1991 HBR.
Welcome to the list!
Would you share some anecdotes including some of the obstacles you
found as mayor in transforming the organization of city government
into one which at least had an learning orientation towards customer
service and reducing costs?
We'd benefit greatly from a discussion that leads us to understanding
the difficult choices faced by leaders in building key sources/people
of dialogue with leadership.
BTW, Joe, I thought the Sensenbrenner from Wisconsin that is now in
Congress was you, apparently I was wrong, is that person a relative?
Charles Barclay 2404 Maile Way
Dept. of Mgmt & Ind Relations Honolulu, HI 96822
University of Hawaii Fax: 808 956-2774
firstname.lastname@example.org Phone: 808 956-8545
"It is a bad example not to observe a Law that has been passed,
especially on the part of its legislator; and it is most harmful
to the rulerof a city to commit new offenses every day."
---Machiavelli, Chapter 45 the Discourses.